Shipping policy
SHIPPING AND RETURNS
WE EXPRESS SHIP WORLDWIDE, EVERYDAY, BECAUSE WE KNOW YOU NEED IT NOW.
We have a 30 day returns policy. If 30 days have gone by since your purchase, we unfortunately cannot offer you a refund.
To be eligible for a refund, your item must be unopened, unused and in the condition in which you received it. It must also be in its original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Excange
We can only replace products if they are defective or damaged. Please notify us of any defects or damages immediately upon reception or as soon as you notice any defect or damage. If you wish to exchange your faulty product for a new one
1) send us an email at info@hetkinen.com and
2) send your product to:
Hetkinen Group Ltd
Kuormakatu 11
20380 Turku
Finland
Shipping - countries, delivery times and pricing
Please note, the final purchase price may change when you enter your delivery address. Please note, at the moment, we offer only standard shipping.
For Finland, we provide free shipping on all over 50 euros purchases. Please allow 2-5 business days for delivery.
For EU countries we provide free shipping on all orders over 60€. On orders below 60€, we will charge a country specific flat rate for standard shipping calculated at check out. Please allow 2-5 business days for delivery.
For Great Britain we provide free shipping on all orders over 160€. On orders 150€-160€, we will charge a country specific flat rate for standard shipping calculated at check out. Please note that the minimum order is 150€ to all Great Britain orders. Please allow 2-5 business days for delivery.
For rest of the world we provide free shipping on all orders over 160€. On orders below 160€, we will charge a country specific flat rate for standard shipping calculated at check out. Please allow 7-10 business days for delivery.
Please see country specific shipping rates for orders under 50€ below:
Finland
Standard shipping 3,90€, home delivery 13€
EU countries
Standard shipping 11€
Great Britain
Standard shipping 35€
Rest of the world
Standard shipping 35€