Terms & Conditions


We have a 30 day returns policy. If 30 days have gone by since your purchase, we unfortunately cannot offer you a refund.

To be eligible for a refund, your item must be unopened, unused and in the condition in which you received it. It must also be in its original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


We can only replace products if they are defective or damaged. Please notify us of any defects or damages immediately upon reception or as soon as you notice any defect or damage. If you wish to exchange your faulty product for a new one

1) send us an email at hetkinencosmetics@gmail.com and
2) send your product to:

Wooded Empathy Ltd

Rautakatu 5

20520 Turku


Shipping - countries, delivery times and pricing

At the moment, we ship to countries in the EU (including UK), Norway and Switzerland. For shipping to other countries, please contact us at customercare@hetkinen.com.

Please note, the final purchase price may change when you enter your delivery address. Please note, at the moment, we offer only standard shipping.

For Finland, Sweden and Denmark, we provide free shipping on all over 40 euros purchases. Please allow 2-5 business days for delivery.

For Norway and other EU countries we provide free shipping on all orders over 40€. On orders below 40€, we will charge a country specific flat rate for standard shipping calculated at check out. Please allow 2-5 business days for delivery.

Please see country specific shipping rates for orders under 40€ below:

EU Zone 1 (Belgium, Germany, Luxembourg, Netherlands)
Standard shipping 8€

EU Zone 2 (France, Ireland)
Standard shipping 10€

EU Zone 3 (Austria, Bulgaria, Croatia,Republic of Cyprus, Czech Republic,Estonia,Greece,Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain)
Standard shipping 12€

Standard shipping 12€

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