Frequently Asked Questions
What is Hetkinen?
Hetkinen is a Finnish scent design house founded in 2018, inspired by the Finnish forest and shaped by Finnish design. Every product is developed and manufactured in our own atelier in Finland.
Working with carefully selected Finnish forest ingredients, we create fragrances and everyday objects designed to bring a sense of calm into daily life.
Our collection includes home fragrances, such as scent diffusers, room sprays and scented candles, perfumes, soaps, hand balms and body oils, sauna scents, and toilet sprays — all designed to bring a sense of calm and connection to nature into everyday moments. All our products are made from 100% natural ingredients, vegan, and biodegradable.
Today, we ship to over 40 countries worldwide and work with retailers across the globe.
Orders & Delivery
Where do you ship from?
All Hetkinen products are shipped directly from our own Atelier in Turku, Finland, where every product is developed and manufactured.
Where do you deliver?
We deliver worldwide. Shipping options, delivery times and rates are available in our Shipping Policy and are shown at checkout based on your location.
How long does delivery take?
Delivery times vary depending on your destination. Once your order has been dispatched, you will receive a tracking link to follow its journey. Estimated delivery times are available in our shipping policy.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over 160 €.
Will I need to pay customs or import duties?
Depending on your location, customs duties or import taxes may apply. These are determined by local authorities and are the responsibility of the customer.
Returns & Exchanges
Can I return my order?
Yes. If you’re not completely satisfied with your purchase, you may return it within 14 days of receiving your order. Please ensure that returned products are unused and in their original condition.
How do I make a return?
If you’d like to make a return, simply contact us at hello@hetkinen.com. We’ll guide you through the process. You can also submit your cancellation or return request through our withdrawal form.
The Scent Journal
Why should I join The Scent Journal?
By joining The Scent Journal, you’ll receive stories from our atelier, early access to new fragrance launches and a 10% welcome offer for your first order.
I haven’t received my welcome offer. What should I do?
Please check your spam or junk folder first. If you still can’t find it, contact us at hello@hetkinen.com and we’ll be happy to send it again.
Products & Materials
What are Hetkinen products made of?
We work with carefully selected natural ingredients, including ingredients sourced from the Finnish forest. Our products are plant-based, vegan and never tested on animals.
Where are your products made?
Every Hetkinen product is developed and manufactured in our own atelier in Turku, Finland. Keeping design and production under one roof allows us to oversee every detail from the first idea to the finished product.
What kind of packaging do you use?
We favour durable, reusable materials wherever possible. Many of our products are packaged in glass, while our perfume and candle caps are crafted from Finnish pine. Refill options are available for selected products to help reduce packaging waste.
Do your products come in different sizes?
Yes. Many of our fragrances and everyday products are available in different sizes, allowing you to choose the one that best suits your home or daily routine.
What options are available for candles?
Our candles are available with either a cotton wick or a wooden wick, each offering a slightly different burning experience.
Scents & Product Types
What kind of scents do you offer?
Our fragrances are inspired by the Finnish forest and crafted with carefully selected natural ingredients. Fresh pine, aromatic woods, mosses, herbs and flowers come together in scents designed to bring a sense of calm into everyday life.
What is the difference between a scent diffuser and a room spray?
A scent diffuser releases fragrance gradually, creating a continuous atmosphere over time. A room spray offers an immediate burst of fragrance whenever you want to refresh a space. Many people enjoy using both — one for a lasting ambience, the other for an instant refresh.
What is a Poo-Pause spray?
Poo-Pause is a toilet spray designed to be used before use. It creates a natural barrier on the water’s surface, helping to prevent unwanted odours before they escape into the air.
Do you offer scents for sauna use?
Yes. Our sauna fragrances are inspired by the traditions of the Finnish sauna and crafted to bring the scents of the forest into every steam.
Do you organise workshops?
We occasionally organise workshops and special events. New dates are announced on our website and through The Scent Journal.
Retailers
Where can I find Hetkinen products locally?
We have retailers around the world. You can find the full list here:
https://www.hetkinen.com/pages/retailers
(Search by your country to find the nearest location.)
Need more help?
If you didn’t find what you were looking for, feel free to reach out — we’re always happy to help: hello@hetkinen.com.
