Refund policy

Returns

You can submit your cancellation or return request directly through our withdrawal form.

We have a 14-day return policy. The return period begins from the date you receive your order. To be eligible for a return, you must notify us within 14 days of receiving your item.

To be eligible for a refund, your item must be unopened, unused, and in the same condition in which you received it, including its original packaging. Once your return is received and inspected, we will notify you by email. If your item does not meet the return conditions, we will let you know. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days.

The shipping fee will be refunded if all items included in the order are returned. You are responsible for paying your own return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit on their way back to us. Please note that we will not reimburse any taxes, import duties, or fees incurred when returning items from outside the EU.

Exchange

We can only replace products if they are defective or damaged. Please notify us of any defects or damages immediately upon receiving your order, or as soon as a defect becomes apparent. If you wish to exchange a faulty product:

1) Send us an email at hello@hetkinen.com
and
2) Send your product to:

Hetkinen Group Ltd
Ruissalontie 12
20200 Turku, Finland